Support — LoneStarTaxSave

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For any questions, issues, or feedback about your property tax analysis, please email us:

Common Questions

I submitted my address — when will I receive my analysis?

For most counties you should receive your free savings estimate within a few minutes. For some counties it may take 3–5 minutes as we fetch the latest appraisal data. We currently serve 23 Texas counties: Bell, Bexar, Brazoria, Brazos, Collin, Comal, Dallas, Denton, El Paso, Fort Bend, Galveston, Harris, Hays, Johnson, Kaufman, Liberty, Lubbock, Montgomery, Nueces, Rockwall, Tarrant, Travis, and Williamson. Please also check your spam or promotions folder if you don't see it in your inbox.

I paid but haven't received my report.

Your report is delivered automatically after payment. If you haven't received it within 10 minutes, please email us at support@lonestartaxsave.com with your property address and we'll resend it right away.

My payment link has expired — can I get a new one?

Yes — simply resubmit your property address at lonestartaxsave.com using the same email address. We'll email you a fresh payment link.

Can I get a refund?

If we were unable to generate a report for your property or if there was a technical error on our end, please contact us and we will review your case. Email us at support@lonestartaxsave.com within 7 days of your purchase.

How do I file my protest after receiving the report?

Your report email includes a direct link to your county's online protest portal. Filing typically takes 5–10 minutes — just enter the suggested protest value from your report and upload the PDF as evidence.

Tips for Your ARB Hearing

Most protests are resolved informally before a formal hearing. But if yours goes to the Appraisal Review Board (ARB), here's how to present your case effectively:

Be respectful and concise — ARB members hear dozens of cases per day. Get to the point quickly and stay calm.
Lead with your comparable properties — Present the comparable homes from your report immediately. Say: "These are X properties in my neighborhood assessed at a lower value per square foot than mine."
State your requested value clearly — Tell the board the exact value you are requesting and why it is supported by the evidence.
Use the equal and uniform argument — Texas law requires properties to be appraised equally and uniformly. If there are neighbors with similar size and age but assessed at a lower value per square foot, that is your strongest argument.
Bring printed copies — Print your report and bring at least 3 copies — one for you, one for the board, one for the appraiser.
Don't argue about market value — Focus on comparable assessments, not what you think the home is worth. The unequal appraisal argument is more reliable.
Accept a reasonable offer — If the appraiser offers a reduction informally before the hearing, consider accepting if it is close to your target. But do not give up your unequal appraisal argument until you have a satisfactory offer in hand.

Understanding the Two Grounds for Protest

Texas law gives you two separate ways to protest your appraisal — and knowing the difference can significantly affect your outcome.

1. Over-Market-Value
You argue that the CAD set your market value too high — that your home would not actually sell for that amount. This requires recent comparable sales data and can become a battle of competing appraisals. It is harder to win without a licensed appraiser on your side.

2. Unequal Appraisal (Texas Tax Code Section 42.26)
You argue that your property is assessed at a higher rate per square foot than comparable neighbors — regardless of what your home is actually worth. The evidence comes directly from the CAD's own records, making it very hard for ARB members to dispute. This is the argument your LoneStarTaxSave report is built around.

Both arguments are valid and you can raise both at the same hearing. But lead with unequal appraisal. A strong opening sounds like:

      "These [X] comparable properties in my neighborhood are assessed at a lower improvement value per square foot than mine. Under Texas Tax Code Section 42.26, that constitutes unequal appraisal. I am requesting a reduction to bring my assessment in line with my neighbors."
    

If the CAD offers a reduction based on market value during informal negotiations, you can accept it — but do not give up your unequal appraisal argument until you have a satisfactory offer in hand.

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